Terms of Service

Service Policy - Fence & Deck Repair and Installation

For Installing A New Fence or Repairing A Previously Built Fence
⦁ ⦁MPE home Services(MPE) is not responsible for undetected wood rot, bringing previously built fence up to code
beyond what is physically replaced by our company. If there is any wood rot beyond the area we are repairing it will
be acknowledge before continuing, and is recommended for it to be replaced entirely. If this is brought to clients
attention and choose to just add support or ignore the rot we are no longer responsible for the structural integrity of
the fence or deck. 


⦁ ⦁ Most importantly resurfacing and repairing decks are strictly cosmetic and MPE home Services(MPE) is not
responsible for undetected wood rot, bringing previously built deck up to code beyond what is physically replaced by
our company.


⦁ ⦁ Beyond the 72 hour inspection period only standard service calls will be free of charge. Following the
installation/repair we recommend that you personally and thoroughly inspect your completed project and contact us
immediately with any concerns..


⦁ ⦁ It is not MPE's responsibility to make sure the power supply outlet(s) is fully functional and has constant power.
We are also unable to perform work required by an electrician. Any work require by an electrician will be at owners
expense.


⦁ ⦁ The initial installation you will receive 2 free maintenance trips outside the non covered warranty. The free
maintenance trips during initial installation can only be used for the work we provided and not for additional
problems unrelated to the service we preformed. Work provided by MPE damaged by vandalism, third party
companies, e.g. lawn care company, painting companies or non normal ware and tear will be repaired at MPE's hourly
rate ($75 an hour) plus any cost of new & damaged materials.

Newly Purchased Warranty and Product Repair Policy:
All projects have a 12 month limited labor warranty. Must follow all manufactures guidelines for proper care of new
lumber. Paints will void any warranty from MPE. To receive the full 12 month warranty client must provide proof of
sealing the newly installed wood with receipts of sealer and picture applying the sealer. If we provide the service of sealing we extend the warranty to 5 years

Billing Errors:


Please notify MPE within 7 days of receiving your bill if there are any errors or discrepancies. After this time it is
assumed that all billing is correct and any changes may not be authorized.

Discounts:
If any payment is made after the due date(making it past due) MPE may revoke any discounts that were offered to the
customer and charge them the full price in addition to any late fees that the customer may incur for past due
balances.

Payments & Billing:


⦁ ⦁ In order to confirm an installation date a non-refundable deposit of 25% of the gross cost of the job is required.
While there is no processing fee for deposits, the final payment will have a 3% procesing fee if paid by card.


⦁ ⦁ If full payment for all products, items and services has not been received 30 days after receiving the final invoice,
MPE will assess late fees of 10% accruing monthly on the unpaid balances until payment is received in full and
credited to the purchaser's account.


⦁ ⦁ All received payments will be first applied to any outstanding late fees, then to the remainder of the unpaid balance.


If payments are not made as required, MPE will consider the account in default and the customer will be responsible
for the cost of collections, including reasonable attorney fees as allowed by law. MPE reserves the right to decline any
service to be performed, or reimbursing a customer for payment received for said service. Any client that has been
emailed their installation window and does not have power available, gate unlocked, animals put away to start the
project will be charged a missed appointment fee($75 minimum). Any legal action taken against MPE by clients trying
to seek some kind of relief after our 12 month warranty period time will be responsible for all of MPEs attorney fees
to defend itself as allowed by law. The only exclusion to these terms would have to be in writing and signed by the
Owner, Pace Easterling.

Limited Warranty and Limitation of Liability and Remedies:


⦁ ⦁ Seller warrants title of materials provided by MPE. There is no other warranty or responsibility of any kind,
expressed


or implied, concerning the goods or services INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
OF THE GOODS OR SERVICE FOR ANY PARTICULAR PURPOSE, AND NO SUCH WARRANTIES SHALL BE IMPLIED BY LAW.
No liability hereunder shall be asserted unless, any loss, damage, injury, or other claim is reported to the seller in
writing within thirty days after discovery and failure to give notice of any claim within such period shall constitute and
absolute and unconditional waiver of such claim.


⦁ ⦁  THE EXCLUSIVE REMEDY AGAINST THE SELLER FOR ANY CAUSE OF ACTION IS A CLAIM FOR DAMAGES AND IN NO
EVENT SHALL DAMAGES OR THE RECOVERY OF ANY KIND AGAINST SELLER EXCEED THE PRICE OF THE SPECIFIC
GOODS OR SERVICES WHICH CAUSED THE ALLEGED LOSS, DAMAGE, INJURY, OR OTHER CLAIM. SELLER SHALL NOT BE
LIABLE AND ALL CLAIMS AGAINST SELLER ARE WAIVED FOR SPECIAL, DIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OR EXPENSES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, CROP OR
PROPERTY LOSS OR DAMAGE, LABOR CHARGES AND FREIGHT CHARGES, WHETHER OR NOT BASED ON THE SELLERS
NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, OR ANY OTHER CAUSE OF ACTION.

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XMAS LIGHT TERMS

 

Service Policy – for installation of Christmas lights during the holidays


⦁    ⦁ Upon completion of the installation, MPE employees will perform an inspection of all lights, cords, timers and outlets to ensure everything is working correctly. Following the installation, customers are expected to perform their own power and visual inspection and report any problems to MPE within 72 hours, by phone, text or email. Power and Visual inspection includes, but is not limited to, problems with materials used, cord hiding/placement, work-site cleanup, timer/bulb functionality, and work being completed to the customer’s expectations.


⦁    ⦁ Beyond the 72 hour inspection period only standard service calls will be free of charge. Following the installation of new décor, we recommend that you leave your new lights on for a minimum of three hours for the first few days to test the bulbs.


⦁    ⦁ It is not MPE's responsibility to make sure the power supply outlet(s) is fully functional and has constant power. We are also unable to perform work required by an electrician. Any work require by an electrician will be at owners expense.


⦁    ⦁ The initial installation you will receive 2 free maintenance trips outside the non covered warranty. The free maintenance trips during initial installation can only be used for power related issues and standard service call related problems. Decorations damaged by vandalism, faulty outlets, electrical wiring on the property or homeowners adding lights which overload the circuits or trip GFCIs, damaged from third party companies, e.g. lawn care company, will be repaired at MPE’s hourly rate ($75 an hour) plus any cost of new & damaged materials. Please consult MPE before any additional lights added to out power grid for proper guidance and to stay within warranty. Claims outside these scopes are case by case taken

Installation Dates for October November and December


⦁    All of our installation dates are on a first come first serve basis based on when the deposit/materials are paid.  We do not guarantee any special dates for any clients unless we put it in writing.  Clients are given a date range, usually a 3 day window in which we will arrive to install lights but these dates may change depending on weather conditions,  or other unforeseen circumstances.  MPE will do it’s best to honor any installation window that it provides but clients must understand that changes do happen.


⦁    All clients that have their lights installed before Thanksgiving are responsible for testing their lights and informing us if there is a problem within 72 hours before turning on their timers.  MPE will do repairs on client lights typically the week prior to the week of Thanksgiving so that all repairs can be done at the same time.  If you should need a repair after Thanksgiving MPE will do it’s best to be there within a 24-48 hr period but cannot guarantee that time frame depending on extenuating circumstances


⦁     All clients with lights installed prior to Thanksgiving will have Greenery put up typically the week following Thanksgiving.   Our company is closed and not available to do work for clients on the following dates: Thanksgiving day, Dec. 24th-26th, we are usually closed on Sundays as well but may be available for emergencies or special issues.

Newly Purchased Decorations Warranty and Product Repair Policy


The lighting manufacture provides a limited 3-year warranty on all lighting provided by MPE. Light sets are warranted for non-permanent installation and temporary use for no more than 90 days at a time as specified by UL code 588. The warranty covers lights that are defective due to manufactures error. The warranty does not cover vandalism, neglect, natural wear and tear, extreme weather conditions or damage due to use outside MPEs installation period(Oct – Jan).


⦁    Bows are considered cosmetic purchases and will have a warranty period of 1 year. MPE and the client will evaluate the condition of these items during the take down period and determine, at the client’s sole responsibility, if the items will be re-purchased the following season or used again for another season. We do offer a UV protect-ant to extend the warranty for a total of 3 years for an additional cost.

Out of Warranty or Non FHL Product Repair Policy


Should a client choose to have MPE install, take down and store product every year then we even guarantee the lights that have fallen out of warranty, and we  will continue to replace bulbs and socket during installation to match previous years installation. After the 72 hr inception period the final payment must be made before and warranty work is preformed.

Billing Errors


Please notify MPE within 7 days of receiving your bill if there are any errors or discrepancies.  After this time it is assumed that all billing is correct and any changes may not be authorized.

Discounts
Residential clients who :


⦁    Schedule an October installation and pay the balance in full are eligible for a 15% discount on our services. 


⦁    Split payments (deposit before installation and remaining balance after installation) are eligible for 10% discount, but only in october.  


⦁    We offer 5% discount for deposit made in october & installation is after November 
⦁    10% discount if balance paid in full and installed after November


If any payment is made after the due date(making it past due) MPE may revoke any discounts that were offered to the customer and charge them the full price in addition to any late fees that the customer may incur for past due balances.

Payments & Billing


⦁    In order to confirm an installation date, a minimum deposit of $250 is required. For jobs over $1,200, a non-refundable deposit of 25% of the gross cost of the job is required. 
⦁     If full payment for all products, items and services has not been received 30 days after receiving the final invoice, MPE will assess late fees of 10% accruing monthly on the unpaid balances until payment is received in full and credited to the purchaser’s account.
⦁     All received payments will be first applied to any outstanding late fees, then to the remainder of the unpaid balance. If payments are not made as required, MPE will consider the account in default and the customer will be responsible for the cost of collections, including reasonable attorney fees as allowed by law. MPE reserves the right to decline any service to be performed, or reimbursing a customer for payment received for said service.  Any client that has been emailed their installation window and does not have their lights out for us to work or no power available to test the lights will be charged a missed appointment fee($75 minimum).

Year around installations or Christmas lights left up for longer than our standard take down time.
MPE provides no warranty what so ever to any client that wants Christmas lights installed for more than our scheduled take down time.  Manufactures only warranty Christmas lights for use in the outdoors for a 90 day period.  Any legal action taken against MPE by clients trying to seek some kind of relief for an installation up for longer than our scheduled take down time will be responsible for all of MPEs attorney fees to defend itself as allowed by law.  The only exclusion to these terms would have to be in writing and signed by the Owner, Pace Easterling.

Limited Warranty and Limitation of Liability and Remedies


⦁    Seller warrants title of materials provided by MPE. There is no other warranty or responsibility of any kind, expressed or implied, concerning the goods or services INCLUDING NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OF THE GOODS OR SERVICE FOR ANY PARTICULAR PURPOSE, AND NO SUCH WARRANTIES SHALL BE IMPLIED BY LAW. No liability hereunder shall be asserted unless, any loss, damage, injury, or other claim is reported to the seller in writing within thirty days after discovery and failure to give notice of any claim within such period shall constitute and absolute and unconditional waiver of such claim.
⦁    THE EXCLUSIVE REMEDY AGAINST THE SELLER FOR ANY CAUSE OF ACTION IS A CLAIM FOR DAMAGES AND IN NO EVENT SHALL DAMAGES OR THE RECOVERY OF ANY KIND AGAINST SELLER EXCEED THE PRICE OF THE SPECIFIC GOODS OR SERVICES WHICH CAUSED THE ALLEGED LOSS, DAMAGE, INJURY, OR OTHER CLAIM. SELLER SHALL NOT BE LIABLE AND ALL CLAIMS AGAINST SELLER ARE WAIVED FOR SPECIAL, DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR EXPENSES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, CROP OR PROPERTY LOSS OR DAMAGE, LABOR CHARGES AND FREIGHT CHARGES, WHETHER OR NOT BASED ON THE SELLERS NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, OR ANY OTHER CAUSE OF ACTION.

Installation Dates for October November and December


⦁    All of our installation dates are on a first come first serve basis based on when the deposit/materials are paid.  We do not guarantee any special dates for any clients unless we put it in writing.  Clients are given a date range, usually a 3 day window in which we will arrive to install lights but these dates may change depending on weather conditions,  or other unforeseen circumstances.  MPE will do it’s best to honor any installation window that it provides but clients must understand that changes do happen.


⦁    All clients that have their lights installed before Thanksgiving are responsible for testing their lights and informing us if there is a problem within 72 hours before turning on their timers.  MPE will do repairs on client lights typically the week prior to the week of Thanksgiving so that all repairs can be done at the same time.  If you should need a repair after Thanksgiving MPE will do it’s best to be there within a 24-48 hr period but cannot guarantee that time frame depending on extenuating circumstances


⦁     All clients with lights installed prior to Thanksgiving will have Greenery put up typically the week following Thanksgiving.   Our company is closed and not available to do work for clients on the following dates: Thanksgiving day, Dec. 24th-26th, we are usually closed on Sundays as well but may be available for emergencies or special issues.

MPE Home Services 

PO Box 1623

Winder, GA 30680

(470) 208-4857

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